customer service

The Three Components of Business Development

Posted by in Business, customer service

What does business development really mean? Many people use this term without any context. It is somewhat like aloha or meow; it can mean anything. Business phrases that have no context become diluted in their effectiveness. The following is a definition that you can use for your own edification and delight and to enlighten others.   Business Development = quality of marketing efforts + quality of sales efforts + quality of customer service   The agenda of each of these three components is to increase topline revenues. Is what you’re doing today contributing to increasing topline...

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7 aspects of awesome salespeople.

Posted by in Business, Clients, Cold Calling, customer service, Sales

7 aspects of awesome salespeople.

There are always the salespeople out there who seem to make the sales process easy. Experience, personality and product knowledge may account for some of their success but the majority of their success can be attributed to the seven aspects of personality listed below. Creativity: the ability to think of more than one solution. Stress tolerance: the ability to manage perceptions of the situation. Personal insight: the ability to perceive both strengths and weaknesses. Communication skills: the ability to ask questions, listen, and provide feedback. Self-direction: the ability...

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12 ways we sabotage our sale.

Posted by in Business, Clients, Cold Calling, Confidence, customer service, Sales, Sales Objections

The biggest objections salespeople will ever have to overcome are within themselves and their attitudes. Unless these internal objections are mastered, they will be their own worst competitor. 1. Faulty Assumptions – Every success or failure is based on our assumptions. If our assumptions are positive, our actions will be positive, thereby making the results positive. 2. Unrealistic Expectations of Others – Are you expecting your internal contact and influencer to carry your message to the decision-maker as well as you? 3. Poor Appearance – A shine on your shoes is a smile on your...

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6 Steps to be Stress Free in Sales and Customer Service.

Posted by in Business, Cold Calling, Confidence, customer service

    Customers have five requirements when they shop at our place of business and there are too many other competitors who are doing a good job not to fulfill these requirements. These fateful five are: great quality, varied selection, excellent service, a good price and an awesome experience. They want it all and the process of providing it all and creating Loyality Moments can be very stressful. The following are some ideas for decreasing or dealing with stress, developing great relationships with peers and clients, and for ensuring you have a great chance at the next promotion. 1. Detach...

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Adopt Some Service Standards Before It Is Too Late!

Posted by in Business, Clients, Cold Calling, customer service, Sales, Sales Objections, salespeople

    Either our customers are drawn towards us by excellent products and service solutions or they are being pushed away because of poor service and inappropriate solutions. At the point of being pushed away, a door of opportunity opens for our competition.     If the competition is doing their job, our place is filled without us being any the wiser. We only become aware of the problem when sales that we took for granted do not materialize and more often or not, we take a number two, or even further down the line, position. Our only hope is to wait for the competition to fail as we did...

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